ATO answers top myGovID questions as AUSkey retirement date looms

On 27 March, the ATO will retire the decade old AUSkey and the Manage ABN Connections login credentials. This date won’t be extended. This means anyone who uses the ATO’s Business Portal to lodge activity statements or access the Small Business Superannuation Clearing House, needs to set up and start using a myGovID.

The ATO is strongly urging business to make the move now, and has answered some of the most frequently asked questions about myGovID:

I already have a myGov account, aren’t I already set up?

No, myGovID is different to myGov. myGovID is an app you download to your smart device to prove who you are to log into the ATO’s Business Portal.

Can I use myGovID on a desktop computer?

Your smart device is only required for the log in step, you can continue to access the ATO Business Portal from any browser or device with internet access.

Do I need my own smart device to use myGovID?

Yes. Everyone who sets up a myGovID will need their own compatible smart device. The myGovID app is compatible with most smart devices using either iOS 10 or later on Apple devices and Android 7.0 (Nougat) or later. There won’t be desktop version of myGovID.

I have myGovID set up, now what do I need to do?

Before you can use your myGovID, the principal authority needs to link it to an Australian business number (ABN) in Relationship Authorisation Manager (RAM). Once linked, they can set up authorisations for employees and others to act on behalf of the business who will accept the authorisation in RAM.

What do I need to prove my identity?

myGovID is set up using a personal email address and at least two of the following Australian identity documents: driver’s licence, Medicare card, birth certificate or passport.

What if I don’t have the required documents to verify my identity?

For employees, if you don’t have the required identity documents, you may be able to establish a Basic myGovID (available from mid-March), which will give you limited access to ATO services. For business owners, more information on alternative options will be available soon.

What do I do if I’ve received an error code or ‘System error’?

There are troubleshooting steps you can take depending on the type of device you have, visit Need help? for more information and who you can contact for support. You can also ask us questions or see if your question has been answered on myGovID and RAM error codes at ATO community.

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